Note: Ensure you're playing Lost Ark from a supported region. Playing from an unsupported region will cause this error message to appear.
For a full list of supported regions, view the Lost Ark FAQ here.
- Restart your router and modem.
- Restart Steam.
- Verify the integrity of your Steam Game Files. To learn how to verify your game files, go to Steam Support.
- Restart your PC.
If you continue to receive this error message after troubleshooting, Contact Us for further investigation. Make sure to include the following information:
- ISP
- Server
- Region
- Character Name
- IP Address
- If you do not know how to find your public IP, click this link and include the result in your ticket.