Lost Ark Support

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Error Messages Decoded

  • Cannot connect to the server. Exiting the game. [G0x9-SPELPWP1P2NT]: Wait a few minutes and try restarting the game client again.
  • Server Authentication Failed 10010:
    1. Restart the game client.
    2. Restart your home network.
    3. If possible, try changing your network from a wireless to a wired connection.
    4. Validate your game files. To learn how to verify your game files, go to Steam Support.

  • Purchase Failed In-Game: Turn on the Steam overlay within the game. Turning off the overlay will auto-decline in-game purchases.

    1. Go to Steam on the top hotbar.
    2. Select Settings.
    3. Select the In-Game tab, and then turn on Enable Steam Overlay while in-game.

    Note: For additional information check out Troubleshooting Purchase Failed Error Messages.

  • Cannot connect to the server at the moment. Please check your network and firewall settings, and try again. 0PELPWP1F2NT: Please wait a few minutes and try starting the game client again after reviewing your network and firewall settings. If the issue persists check out Troubleshooting Lag and Connectivity Issues for more tips.
  • Unable to purchase item: Please wait a few minutes and try your purchase again.