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Region Merge

On June 5 2024, the South America region will be merged into North America East.

Missing Content Post-Merge

  • If you're missing anything following this region merge, please contact customer support and provide details regarding the content you're missing.

Merge Policy 

Market, Auction House, and Currency Exchange

  • Active Market & Auction House product registrations will be cancelled ahead of the merge in both regions, along with listings on the Currency Exchange.
  • All Auction House and Market transaction history, recent transactions, and interested lists will be deleted after merge.
  • South America specific Blue Crystal price reductions will not be carried over into the new region, as the economy will be fully merged.

Guild and Character Names

  • Overlapped character names from accounts on South America will be reset. When logging in for the first time after the merge, players will be prompted to change their name.
  • Overlapped Guild names from Guilds on South America will have a “#” added before their name. A Guild name change will be automatically available to the Guild Master by navigating to Guild > Management > Guild Name Change.

Social

  • Friend requests and Friend list will be retained as-is. Some character names from the South America region may change due to the duplicate name removal.
  • Names from the recent list will not be changed and stay pre-merge as it is saved in the local client level.
  • We will retain the global chat in NA East but South America global chats and chat history will be deleted. This means anyone who has a chat setup in South America will need to remake it once they are merged into NA East.

Progression Events

Includes Super Mokoko Express, Event Missions & Story Express Events.

  • The event status on the roster with a higher max Item Level will remain. If the item levels tie, the event info with the latest login record will be kept.
  • Event rewards from completed missions will be added. Any unclaimed event mission rewards from the event status to be deleted, will be delivered to the Universal Storage.

Tickets and Tokens

Powerpasses, Character Slot Extension Tickets, Reskin Tickets, Name Change Tickets, and Guild Name Change Tickets will all follow the same policy:

  • Purchased Tickets/Tokens will be added together.
  • Free Tickets/Tokens will equal the lowest amount.
  • Unclaimed powerpass distribution mail will be deleted.
    • If a player has not claimed the Powerpass from the mail, an event power pass token will be granted directly.

Stronghold

  • Stronghold Gift - Sent - Each World’s Stronghold data will kept.
  • Stronghold Gift - Received - Returns unclaimed gifts.
  • PC Entry State in Stronghold - Evicts all PCs.
  • Stronghold Guestbook - Merges data.
  • Stronghold Community: Saved Strongholds - Each World’s Stronghold data will kept.
  • Stronghold Community: Allied Strongholds - Each World’s Stronghold data will kept.
  • Stronghold Community: Activity History - Each World’s Stronghold data will kept.
  • Stronghold recommendation list - Resets South America region data. A list recalculation including the South America region will be made at the following week's reset.
  • Instant Equip feature for both Mannequin and Weapon Display Rack, where the Stronghold owner can instantly equip outfit and weapon skins may not work after merge. Once re-putting the outfit and weapon skins to the Mannequin and Weapon Display Rack post merge, the feature will be back to normal.

Book of Coordination

  • Proving Grounds: Upper Ranker Settings
    • Removes South America Region data.
    • Only the NA East Region data will be shown to players until the following week's reset.
  • Trial Guardian Raids: Recommended Skills
    • Removes South America Region data.
    • Only the NA East Region data will be shown to players until the following week's reset.
  • Legion Raids: Recommend Skills
    • Removes South America Region data.
    • Only the NA East Region data will be shown to players until the following week's reset.

In-Game Shop

  • Products in Product Inventory will be merged.
  • Product purchase limit will be added.

PVP

MMR info of previous seasons was reset when the previous Proving Grounds Season ended. The Previous season's Ranking info will be reset with the merge. Unclaimed season rewards will be sent to Universal Storage on May 22 in preparation of the region merge.

Miscellaneous

  • New & Returned Attendance Events
    • Eligibility for the event will be decided based on a region data with the latest log-in record.
  • Thaemine The First
    • Players will retain any special rewards and ranked placements.
  • Ark Pass
    • Event information and progression will be naturally carried over without merge.
  • Log-in Rewards
    • Unclaimed Log-in Rewards will not be granted and will be lost. Players should claim all login rewards before the merge takes place.