Powerpasses are a consumable item that will boost a character to a specific level depending on the type of Powerpass consumed without having to go through the storyline, quests, and cutscenes.

There are three different ways to obtain Powerpasses, detailed below:

• Purchasable Powerpass: From the voucher selection screen.
• Event Powerpass: Select an event pass from the voucher selection screen.
• Progression Powerpass: Select an event pass from the voucher selection screen.

The current available Powerpasses can be viewed at the character select screen.

Earning the Powerpass

Events

• Event Powerpasses are often given out alongside other events such as Super Mokoko Express.
• They will appear in your in-game mail or product inventory depending on the event.
• The level of the Powerpass will change based on the specifics of the event.
• Event Powerpasses have an expiration date for being claimed tied to the end date of that particular event.

Using the Powerpass

1. Select your region and world.
2. Go to the character select screen.
3. Characters eligible to use the Powerpass will have a yellow Powerpass Available message.
4. To apply the Powerpass, click the yellow Powerpass button next to your chosen character.

Troubleshooting Missing Powerpass

If you're missing a Powerpass:

1. Verify your character is eligible for the Powerpass you're trying to use. This can be done on the character select screen, look for the Powerpass button.
2. Verify you are looking at the correct Powerpass screen (bought vs event).

If you still can't find your Powerpass, please contact customer support with the following details:

• Powerpass type (purchased, event reward, etc.)
• Date you expected to receive the Powerpass
• Character name and server

We'll investigate and assist you as quickly as possible.